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Services
Implementation, Account Management, Tech Support, Systems Integration
Teaming with Our Customers to Meet Their Goals
Healthcare providers look to SearchAmerica, A part of Experian for its advanced financial clearing technology, workflows based on industry best practices, and revenue cycle expertise. SearchAmerica approaches its customer relationships differently than most. Our professionals work alongside each hospital’s staff until we meet, and often exceed, their revenue cycle goals – and that is only the beginning, not the end, of our partnership. Our priority is to build a long-term relationship with every customer, providing increasing value at every stage.
Therefore, to help each organization achieve their revenue cycle goals and quantifiable results from SearchAmerica’s solutions, we offer personalized services that are unmatched in our industry, including revenue cycle strategists / account management, implementation, 24/7 technical customer service, and system integration.
Revenue Cycle Strategists / Account Management
SearchAmerica’s customers benefit from personalized attention and expertise of their assigned Revenue Cycle Strategist. These individuals have years of financial and revenue cycle management experience with healthcare institutions and are dedicated to helping our customers optimize the value received from SearchAmerica’s solutions.
Each Revenue Cycle Strategist provides monthly executive reports, an annual review, and detailed return on investment analyses to every SearchAmerica customer. In addition, they offer quarterly user group meetings, recurrent staff trainings, and information sessions to help to meet the continuing business needs of every SearchAmerica customer.
Download the Revenue Cycle Consultative Team Fact Sheet.
Implementation
SearchAmerica’s
implementation teams and proven methodology offer a comprehensive approach
to implementing its financial clearing solutions to address your revenue
cycle challenges.
Each team combines years of experience in healthcare, revenue cycle consulting, and project management for superior customer satisfaction. From a project’s kick-off or initial planning phase through post-implementation communications, SearchAmerica’s implementation experts leverage a flexible, proven, and comprehensive implementation process.
24/7 Technical Support
SearchAmerica provides technical support services 24 hours per day, seven days per week to answer our customers' technical questions. Ninety-eight percent of customer support calls are resolved within the targeted timeframes. Its live representatives are available at:
Phone: (763) 416-1039
Fax: (763) 416-1099
Email: support@searchamerica.com
Systems Integration
Through its vast network of partnerships and direct integrations, SearchAmerica is integrated to the information systems found in 9 out of 10 of the nation’s hospitals. We offer proven integrated solutions for Siemen's (INVISION, MedSeries4), RelayHealth (STAR, HealthQuest, Series 2000), EPIC (Prelude), Emdeon (Assistant), Eclipsys (Sunrise), among others.
The result is that the majority of hospitals are “one click away” from integrating with any of SearchAmerica’s solutions and realizing the benefits of Payment Advisor Suite™, Address Checker™, Predictive Intelligence Dashboard™, Return Mail, and Patient Open Balance DisplaySM
LATEST NEWS
SearchAmerica unveils next-generation service to help hospitals better control patient receivables and increase collections
June 14th, 2010
SearchAmerica Adds new service to help hospitals better manage financial health
May 13, 2010
SearchAmerica HFMA Sunspots Newsletter Article
February/ March 2010
SearchAmerica Releases Touchette Case Study
January 30, 2010
Search America Wins 2009 Tekne Award
October 29, 2009
SearchAmerica Unveils Five E-Learning Modules for Health Care
October 8, 2009
Universal Health Services (UHS)
Implements Efficient and Financially Advantageous Process for Rising
Self-pay Patient Population
August 20, 2009
SearchAmerica
President, Daniel Johnson, Named Ernst & Young Entrepreneur Of The Year
June 30, 2009
SearchAmerica Releases Red Flags
Rule Sell Sheet for Compliance and Legal
June 24, 2009
Experian Acquires SearchAmerica
December 2008
UPCOMING EVENTS
Innovations '10 for Healthcare IT
Siemens Customer
Education Symposium
Gaylord Palms Hotel and Conference Center
Orlando, FL
August 8 - 11, 2010
Maryland AAHAM Chapter
Clarion Hotel,
Ocean City, MD
September 14 - 16th, 2010
NAHAM-NE
Holiday Inn
Stamford, CT
October 18 - 19th, 2010
2010 HFMA Region 9 Conference
Sheraton New Orleans Hotel
New Orleans, LA
November 14 - 16, 2010
Webinars
Predict Cash Collections with ConfidenceJuly 29, 2010 1:00pm CST
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